January 27, 2024
At the beginning of each year, Michael Buckley, Arrow’s personal and professional development coach and “The Chief Feelings Officer,” asks each team member to pick a “Word of the Year.”
What does your life need more of right now?
And my life will be improved if I have more of what?
Michael reminds us that sometimes, we need more focus. Then, other times, it’s more compassion, and at times, we need more fun! In past years, team members have chosen words such as clarity, confidence, intentional, commitment, consideration, and receptiveness.
This year, team members are actively selecting a Word of the Year for themselves and collaborating to create a word for their community. Picking a personal word and community word is a commitment to doing work on themselves and the “we” and “us” work they want to accomplish as a community.
This word is significant because we will give our all to residents, family members, employees, and the community. By setting an intention for the year, we’re shaping our community for success. It creates trust with residents and families, building a strong relationship. When we have tours with prospective residents, our current residents can say we are entirely devoted to the community.
We will incorporate the word into the community’s daily operations, with department heads devoting their time to the frontline staff and families and frontline staff devoting their time to making the residents’ experience the best possible. Department heads will also follow policies and procedures to create the best workplace for our employees.
Our community’s biggest goals for the year are to grow in occupancy and, as a new team, continue to provide the best services possible. Through feedback from residents and family members, we hope to grow positively.
The chosen Word of the Year should inspire the team. If it doesn’t, it means they selected the wrong word. Hold yourself and others accountable throughout the year. Engage with team members about their Word of the Year and keep it as a frequent topic of discussion in your community. Monitor your achievements using your 2024 Word of the Year, and we eagerly anticipate celebrating them with you!
The KentRidge Senior Living in Kent, OH offers independent senior apartments, assisted living, and memory care with a variety of services and a range of floor plan options. Amenities include restaurant dining, 24-hour bistro, concierge service, housekeeping, events and entertainment, personal care, transportation services, and more. Centrally located near University Hospital Portage Medical Center with convenient access to major shopping centers and attractions, including Sunny Hill Golf & Recreation Inc, Stow-Kent Shopping Center, Kent State Univeristy Museum, The Portage Hike & Bike Trail, and Mad Cap Brewing Company.
